Welcome to your next stage of growth with delivery.

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Free to join. No commitment.

 

We know delivery drives growth, but why isn’t it working?

Delivery is broken

  • Low Visibility

    The volume of restaurants and multi-service offerings that existing platforms provide cause great restaurants to be toward the bottom of the list, often never noticed by the information-overloaded customer.

  • High Commission

    Commission has outpaced sales volume, forcing restaurants to increase their online prices. This base price increase is a) high for the customer and b) reduces their trust.

  • Pricing and Promo Requirements

    Most existing platforms force restaurants into fixed structures for pricing, promotions, and participation rather than allowing operators to control how delivery fits their business.

  • Condensed Margins

    Inflation causes commodity costs to reach new highs at the same time as minimum wages also do. Margins become razor-thin.

  • Delivery Accuracy

    Restaurants are expected to absorb and refund fees, error fees, and the sunk cost of remakes. Not only is this costly, but lowers brand perception, which is especially detrimental being this is out of the restaurant’s control.

  • Fee Fatigue

    Your restaurant is less appealing by default simply due to stacked service fees, delivery fees, platform charges that make even a small order feel costly; driving customers away from the platform altogether.

Supersend resolves these challenges

  • Low Visibility

    Resolved

  • High Commission

    Resolved

  • Pricing and Promo Requirements

    Resolved

  • Condensed Margins

    Resolved

  • Delivery Accuracy

    Resolved

  • Fee Fatigue

    Resolved

Supersend resolves these challenges

  • Low Visibility

    Resolved

  • High Commission

    Resolved

  • Pricing and Promo Requirements

    Resolved

  • Condensed Margins

    Resolved

  • Delivery Accuracy

    Resolved

  • Fee Fatigue

    Resolved

Supersend resolves these challenges

  • Low Visibility

    Resolved

  • High Commission

    Resolved

  • Pricing and Promo Requirements

    Resolved

  • Condensed Margins

    Resolved

  • Delivery Accuracy

    Resolved

  • Fee Fatigue

    Resolved

Growth can only follow these corrections

  • Reach New Demand

    Reach customers who actively seek higher-quality, healthy meals and are willling to pay for them.

  • Be Seen

    Existing delivery apps bury restaurants and make you pay to get to the top. Supersend makes you visible from the start.

  • Increase Order Value

    Description goes here

  • Own Volume

    Digital demand can exceed in-store capacity. Supersend helps restaurants capture it.

  • Forecast

    Skip speculation and get customer data when and where you need it.

  • Measure

    Monitor your growth in a new way, with dashboards that help you understand customer buying behavior in-depth.

  • Retain

    Gain new customers, and keep them coming back.

In 2025, 1 in 10 DoorDash orders were delivered inaccurately.

 

Order Inaccuracies have heavy implications

 

Inventory Waste

Incorrect orders often require ingredients to be prepared twice. The original items cannot be reused or resold. Over time, this leads to unnecessary food loss and higher ingredient costs.

Remakes

Mistakes force kitchens to prepare the same meal again. This requires additional labor, ingredients, and time during already busy service times. What should have been complete in one order, becomes two.

Error Fees

Existing platforms frequently issue credits or refunds to the customer when problems occur. These adjustments are typically deducted from restaurant payouts. Even small errors can create meaningful financial leakage over time.

Refund Fees

Customers expect to be compensated when something goes wrong with an order. In many cases, the cost of those refunds comes out of the restaurant’s payout. Even occasional incidents quietly reduce profitability.

Search Ranking Decline

Reliability metrics influence how restaurants appear in existing platform listings. Frequent issues can quietly push a restaurant lower in search results. Reduced visibility means fewer future orders.

Brand Damage- Review/Reputation

Customers often blame the restaurant when something goes wrong. Negative experiences become negative reviews. Over time, perception of the brand can deteriorate. Recovering trust after a decline is difficult.

Resolving Order Accuracy

Accuracy doesn’t happen on accident. The Supersend Sure framework is a distinct approach that plans for accuracy.

Proprietary Process
Proprietary Process

Proprietary Information- Schedule a
Call to Learn More

Proprietary Process

Proprietary Information- Schedule a
Call to Learn More

Live Tracking 
Fulfillment

Contact our team to review the Supersend model and explore partnership opportunities.

We have all of the familiar tools, re-built for operators and easy to integrate.

Supersend Sales System

Grow, track, and measure sales with detailed reporting.

Supersend POS Integration

Integrate your current POS or middleware system with ours.

Supersend Sphere

Commission-free sales driven from an easy-to-use platform.

Learn More
Learn More

You’re in control.

  • Your Pricing

    Set and maintain your own pricing- no forced discounts or platform manipulation.

  • Your Menu

    Offer the dishes and add-ons you want, when you want, without algorithmic pressure to change your menu.

  • Your Kitchen Operations

    Orders flow through your kitchen the same way as any other service- no special workflows or added complexity.

  • Your Hours

    Choose your hours based on your kitchen’s capacity and workforce schedule.

  • Your Brand

    Customers see and order from your restaurant- not a platform-controlled storefront.

  • Your Commission

    A transparent structure designed to support long-term partnerships.

Demand is already established

99%

Would prioritize healthy options if they existed

+9.4pp

Dinner weekly usage uplift

+4.7pp

Lunch weekly uplift in respondents
already ordering dinner 4-5x per week

98%


of survey respondents plan to switch to Supersend.

Based on user research.

 

Partner Briefings

Upcoming Partner Sessions

Location: Virtual

Join a confidential session to learn how Supersend is building a new marketplace for healthier food delivery and how early partners can participate.

3/26

2:00pm – 3:00pm

RSVP
RSVP

3/30

Operator Listening Session

3/25

2:00pm – 3:00pm

2:00pm – 3:00pm

4/1

Location: Virtual

Join a small, confidential session with restaurant operators to discuss experiences with existing delivery platforms, share operational challenges, and surface opportunities for improvement across the delivery ecosystem. This session is intended to gather honest feedback from operators and better understand the realities of
third-party delivery today.

2:00pm – 3:00pm

RSVP
RSVP
RSVP
RSVP
RSVP
RSVP

Or, Schedule a 1:1 call to learn more

Scan to Schedule

Make food delivery work for you.

  • You can continue defaulting to the "old way."

    Margin compression, high commission, vying for your spot

  • Or, you can try a better platform for delivery

    One that was designed for operators.

    DoorDash was designed to offer “delivery” for operators. Now, it’s time to make delivery work for operators.

    Schedule a Call

Piloting Soon

Join The Waitlist
Join The Waitlist

No Commitment. Briefing session to follow.
Pick a date to learn more.

 Restaurant FAQs

 

  • For the start of conversation, requirements are two-prong.

    1. Local and regulatory- compliance with all applicable laws and regulations including labor, health, and safety laws in all applicable operating markets.

    2. Restaurants are asked to provide an EIN for identity validation.

  • No.

  • An NDA (Non-Disclosure Agreement) is a standard agreement that protects the intellectual property of the business during partnership discussions.

    It generally precedes discussion due to the confidential matters needing discussed.

  • Because Supersend operates on a proproetary business model, we ask potential partners to sign before reviewing certain operational details. This helps ensure that sensitive information about the platform remains protected as we build the business.

  • Sign up for Supersend by filling out the form above or by contacting sales.

    From there, we’ll be in touch to discuss next steps and will discuss them in a live video call.

  • Existing delivery platforms were built around maximizing the number of the restaurants available to customers. Supersend is designed around maximizing performance for the restaurants on the platform.

    We cover the full approach during our partner overview.

  • Commission is variable and can be discussed by filling out the form above or emailing at

  • Supersend commission rates cover

    -Technology: Engineering, Software, IT , Operations teams to support the development of platform tools
    -Marketing: Acquisition of new customers that we bring forward
    Credit Card Processing: Supersend covers these fees on behalf of your restaurant.

  • With Supersend, you’re able to make choices that fit your business needs. Adjust your menu and operating hours to align to the cadence of business.

  • Feel free to fill out the form above or send an email to sales@ordersupersend.com.